Reservation/Confirmations
All accommodation reservations must be confirmed on time of booking by either a valid credit card deposit or full pre payment. By issuing the credit card details the booker is giving the Brentwood House Hotel permission to take payment from the card if a reservation is cancelled or if an account is left unpaid. Brentwood House Hotel does not hold provisional bookings. Once a reservation has been confirmed, where possible The Brentwood House Hotel will confirm the reservation back in writing via letter or Email.

Bedroom Rates
 All rates quoted at time are subject to availability, seasons and time of year. The Brentwood House Hotel have the right to change and/or amend rates as we see fit. 2007 Rates will be subject to annual increase and local events.

Check Out
We ask that guests vacate their room by 10.30am on the day of departure.

Check In
Check In is before 1pm or after 4pm on the day of arrival. With regard to group bookings it is the responsibility of the booker to inform all guests of their Check In time.

Lost Property
Property left at the Brentwood House Hotel will be kept for one week and then disposed of.

Returned Items
Items left at the Brentwood House Hotel will be returned by request to the owner on receipt of a minimum £10.00 cheque made payable to the Brentwood House Hotel for postage and packing.

Foreign Currency
Brentwood House Hotel does not accept or exchange any foreign currency.

Cancellations Policy
Cancellation by the guest of a reservation The Brentwood House Hotel reserves the right to charge 75% full amount of the reservation cost if we are unable to resell the accommodation. Once a reservation has been cancelled The Brentwood House Hotel will confirm this where possible in writing by letter or Email.

Cancellation by the Guest before 6 pm five days before arrival loss of deposit.

Cancellation Insurance
We recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc.

Cancellation by the Brentwood House Hotel
The Brentwood House Hotel shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss , damage or changes caused by circumstances outside its control including, without limitation, an “Act of God”, war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstance of which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Cheques All cheques should be made payable to Brentwood House Hotel. If you are paying your account by cheque you must present a valid cheque guarantee card which must cover the full amount of the cheque otherwise the cheque will not be accepted as payment.

Credit Card Brentwood House Hotel only accepts the following valid credit cards, Mastercard, Visa, Switch/Maestro & American Express, Please note credit cards attract a 3% charge.

Data Protection Policy Brentwood House Hotel is committed to protecting (i) the privacy of its customers, and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.

Relaxation of Terms & Conditions Brentwood House Hotel may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.