Terms & Conditions TERMS AND CONDITIONS OF BRENTWOOD HOUSE Kindly note that if the keys are lost and are not returned on the day of departure then a charge of £300 will be made to the lead person who made the booking. This is due to the fact that the Guest house is classed as insecure and the locks on both front doors have to be changed and new keys cut in accordance with instructions from our insurance company and also on advice from the police.
Reservations/Confirmations All accommodation reservations must be confirmed at time of booking by either a valid credit card deposit or full prepayment. By issuing the credit card details the person booking the rooms is giving the Brentwood House permission to take payment from the card if a reservation is cancelled or an account left unpaid. BRENTWOOD HOUSE DOES NOT HOLD PROVISIONAL BOOKINGS. PLEASE NOTE THAT BOOKINGS ARE NOT TRANSFERABLE AND CANNOT BE PASSED ON TO SOMEONE ELSE!
All rates quoted at time are subject to availability, seasons and time of year. The Brentwood House has the right to change and/or amend rates as we see fit. 2015 rates will be subject to annual increase and local events. Single occupancy and single rates will apply during high season.
We ask that guests vacate their room by 10.30 am on day of departure. Failure to vacate the room by the designated time may incur further charges depending on time of departure.
Check-in is 2.00 pm - 7.00pm. Arrivals after 7.00 pm by prior arrangement only.
Items left at the Brentwood House will be returned by request to the owner on receipt of a minimum £10.00 payment (cheque payments made payable to Brentwood House) to cover time, postage and packing.
Brentwood House does not accept or exchange any foreign currency.
A deposit of the first nights stay is required to reserve the booking and outstanding balance has to be paid on arrival at the Guesthouse
Cancellation by the guest of a reservation Brentwood House reserves the right to charge 100% of the full amount of the reservation cost if we are unable to resell the accommodation. Once a reservation has been cancelled, Brentwood House will endeavour to confirm where possible in writing by letter or Email.
Brentwood House recommends a holiday cancellation insurance policy which covers cancellation through illness, accidents etc to be purchased by the prospective guests.
Cancellation by the Brentwood House Brentwood House shall have the right at any time (giving such notice as possible to guests) to cancel accommodation without recourse or liability to the guest for any loss, damage, or changes caused by circumstances outside its control including without limitation an Act of God, war, threat of war, riot , civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other events or circumstances of which were unusual and unforeseeable and the consequences of such could not have been avoided if all due care had been exercised.
Brentwood House accepts only the following VALID credit cards, MasterCard and Visa please note that such payments attract a 3% extra charge.
Brentwood House is committed to protecting (a) the privacy of its clients and (b) the confidentiality of the Information provided by its clients. Your personal details will not be sold on or passed on to any third parties.
Any damage/breakages to soft furnishings etc or misuse of property will be charged to the person named as lead booking small amounts up to 30.00 are expected to be reimbursed on or before day of departure. Amounts over this will be billed and non payment will result in legal action taken by ourselves through the courts.
Relaxation of Terms and Conditions Brentwood House may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.
PLEASE NOTE THAT DEPOSITS PAID ARE NON RETURNABLE Proprietors Peter and Denise Davison
